What Gen AI and agentic AI actually do in software asset management tools today, with examples from Flexera, ServiceNow and Zylo, plus the new job of governing AI software and spend.
What Gen AI and agentic AI actually do in CMDB tools today, with examples from ServiceNow, BMC, Freshservice, Atlassian and others, the use cases that are real, the evidence for benefits and the risks.
What Gen AI and agentic AI actually do in hardware asset management tools today, with vendor examples, the use cases that are real, the benefits we can verify and the risks to plan for.
A tool-by-tool status check of Gen AI and agentic AI in ITSM platforms, with what is generally available, the use cases that work, the benefits we can verify, and the risks to plan for.
Generative AI, agentic AI, and task-specific agents are showing up in SAM tools in different ways. Here is where each one actually helps today, where reconciliation and true-up prep are becoming agent-assisted, and what to check before buying an AI-powered SAM platform.
Learn how AI, Gen AI, and agentic AI are reshaping the helpdesk, practical steps to cut resolution times, reduce tickets, and boost CSAT.
Nobody puts Software Asset Management on a keynote slide. There’s no self-healing server, no dramatic incident resolved in seconds, just entitlements, usage logs, and renewal dates in a spreadsheet somewhere. That’s precisely why it’s the least-discussed and most immediately profitable place AI has landed inside ServiceNow. Get an agentic reconciliation pass right and the savings…
Updated: September 2026 For most of ITSM’s history, “automation” meant a workflow that ran the same five steps every time, in the same order, regardless of context. It was reliable precisely because it was rigid. Agentic AI breaks that assumption on purpose, it reasons about each request instead of following a fixed script, which is…
Updated: September 2026 Ask five people on a ServiceNow team what “the AI” actually does and you’ll get five different answers. One will say it writes incident summaries. Another swears it’s now closing tickets on its own. A third just renewed a Now Assist SKU and isn’t sure what changed when the vendor started talking…
AI is not fully replacing manual workflows yet, but platforms like ServiceNow, Salesforce, and BMC Helix are proving that AI can dramatically reduce repetitive tasks, cut costs, and improve accuracy-while still requiring human oversight for complex decisions. The reality is that AI enhances workflows rather than eliminating human involvement. The Shift from Manual to AI…
