Choose the right tool, for the right reasons
Not the tool with the best sales team, or the one your last consultant happened to be certified in. We run a structured, vendor-neutral evaluation scored against your actual requirements, then implement whichever platform wins.
Choose your tool assessment
Each tool assessment is a 50 question online review of how well a platform supports your processes. It returns an instant score out of 5, a breakdown across six capability areas and tailored recommendations. If you are still choosing between platforms, the consulting-led selection further down scores every candidate on the same six criteria.
ITSM Tool Assessment
Your service management platform should support the way you want to work. This assessment looks at how well your current ITSM tooling fits your processes, how well it is configured and integrated, and where it is holding you back.
Best for: ITSM platform owners, service management leaders, and teams deciding whether to improve, extend or replace a tool.
$100 or ₹8,300 · about 15 minutes
Hardware Asset Management Tool Assessment
This assessment looks at how well your tooling supports hardware asset management, from discovery and inventory to lifecycle workflows and reporting.
Best for: IT asset managers and platform owners who want to know whether their tools are enough, or whether process, data or integration is the real constraint.
$100 or ₹8,300 · about 15 minutes
Software Asset Management Tool Assessment
This assessment looks at how well your tooling supports software asset management, from software discovery to licence position reporting and audit readiness.
Best for: Software asset managers and platform owners who want to judge whether their tool gives a trusted licence position.
$100 or ₹8,300 · about 15 minutes
IT Operations Management Tool Assessment
This assessment looks at how well your IT operations management tooling supports monitoring, event management, discovery and operations automation, and whether your toolset is an asset or a source of noise and cost.
Best for: Operations, platform and monitoring leads, and teams reviewing tool sprawl or planning consolidation.
$100 or ₹8,300 · about 15 minutes
Every tool scored on the same six criteria
No favorites, no partnerships influencing the outcome. Each candidate tool is scored against your specific requirements on the same scale.
Illustrative scoring shape, actual criteria weighting is tailored to your requirements.
From requirements to go-live in six steps
Deep enough to know what actually matters
We don't just read datasheets, we implement these platforms, which is what makes the scoring credible.
ServiceNow
The enterprise standard, strong at scale, priced accordingly.
BMC Helix
Strong ITOM depth, often a fit for infrastructure-heavy environments.
Atlassian (Jira SM)
Fast to adopt for engineering-led teams already living in Jira.
Flexera
Broad SAM coverage across on-prem and cloud license estates.
ServiceNow SAM Pro
The natural fit if you're already standardized on ServiceNow.
Zylo
SaaS-specific spend visibility and license optimization.
Common selection mistakes we help you avoid
Buying for year one, not year three
A tool that fits today's headcount can become a bottleneck at twice the scale, licensing and architecture both matter.
Letting the demo do the deciding
Polished demos rarely reflect real configuration effort, we score based on your actual process requirements, not vendor scripts.
Ignoring total cost of ownership
License cost is one line item, implementation, integration, and ongoing admin overhead are usually the bigger number.
What every tool assessment includes
An overall maturity score
A score from 0 to 5 mapped to five maturity levels, from Ad Hoc to Optimized.
A six area breakdown
Scores for People, Process, Tool, Automation, AI and Governance, so you can see where the gaps are.
Tailored recommendations
Practical next steps based on your answers, with the weakest areas first.
Unlimited retakes
A private access link lets you come back and measure progress whenever you like.
Frequently asked questions
What is the difference between a tool assessment and a tool selection?
A tool assessment is a self-service online review of how well your current platform works for you. A tool selection is a consulting-led evaluation in which we score candidate platforms against your requirements and then implement the one that wins.
Is this a comparison of vendors?
No. It assesses how well your current setup works for you. It is independent of any vendor.
What do I get after I pay?
You unlock the full 50 question assessment straight away. You receive an instant score out of 5, a breakdown across six capability areas and tailored recommendations.
How long does it take, and what does it cost?
Allow about 15 minutes for the 50 questions. Each tool assessment costs $100, or ₹8,300 when you pay in Indian rupees.
How do I pay?
You can pay by PayPal in US dollars or by Razorpay in Indian rupees. Your card or account details are entered on the payment provider's pages and are never stored by Desqcon Consulting.
Can I retake it to track progress?
Yes. A private access link lets you come back and measure progress after you make improvements.
Is there a more detailed option?
Yes. Desqcon Consulting also runs detailed onsite assessments with your teams. You can ask about this on our contact page.
Already have a shortlist?
We'll score it against your real requirements, not just feature checklists.
Talk to an advisor