Where this shows up

Shop-floor systems — PLCs, SCADA, MES, and the network and servers behind them — are often outside the scope of the corporate CMDB, or documented once during installation and never updated. When something breaks, teams don’t have a reliable map of what depends on what.

How we approach it

• Extend the CMDB’s scope and data model to include shop-floor IT/OT configuration items.
• Discover and reconcile actual shop-floor infrastructure against existing documentation.
• Map dependencies between shop-floor systems, the network, and the applications that rely on them.
• Assign ownership so the CMDB is maintained as plant systems change, not just documented once.

What changes

• A CMDB that reflects the shop floor as it actually runs
• Faster impact analysis when planning changes near production systems
• Quicker root-cause tracing when shop-floor incidents span multiple systems