DesQcon NextGen ITSM maturity assessment framework
In today’s digital-first business environment, organizations rely heavily on IT services to deliver value, ensure resilience, and enable innovation. Our framework gives you a structured, evidence-based read on exactly where you stand.
Free trial or full deep-dive
See your maturity score today
A focused online assessment across one process area of your choosing. Takes about 15 minutes and gives you an instant scored read.
Start free trial assessmentThe full ITSM/ITOM evaluation
Comprehensive assessment across all core processes, with a detailed scored report, People/Process/Tools gap analysis, and a working session with our consultants to build your roadmap.
Request deep-dive assessmentAcross people, process, tools, automation, AI, and governance
We benchmark against globally recognized standards, ITIL 4, Agile, SIAM, IT4IT, and Lean, so the assessment is comprehensive and aligned with modern service management practice.
People
Assessing organizational roles, skills, and cultural readiness for ITSM adoption. We identify capability gaps, training needs, and leadership alignment.
Process
Evaluating the maturity of core ITSM processes, Incident, Problem, Change, Service Request, Knowledge, and Asset & Configuration Management.
Tools
Reviewing your current tooling against process requirements, identifying automation gaps and misconfigured workflows.
Automation
Assessing where manual effort can be replaced with automated workflows, reducing resolution time and human error.
AI
Evaluating readiness to adopt AI-driven capabilities, from intelligent triage to predictive problem management.
Governance
Reviewing policy, compliance, and control structures that keep your ITSM practice accountable and auditable.
Choose the ITSM process for assessment
Incident & critical incident management
How well are outages detected, triaged, and resolved under pressure?
Problem management
Are root causes tracked down, or do the same incidents keep recurring?
Change management
Is change controlled and low-risk, or a source of new incidents?
Service request & catalog management
Can users self-serve common requests, or does everything go through a ticket queue?
Knowledge management
Is know-how captured and reused, or does it live in people’s heads?
Asset & configuration management
Do you have an accurate, trusted source of truth for your IT estate?
From assessment to action in three steps
Take the assessment
Choose your process area and answer a focused set of maturity questions online.
Get your maturity report
A scored breakdown by process area, benchmarked against ITIL 4, SIAM, and IT4IT frameworks.
Build the roadmap
We turn findings into a prioritized, practical improvement plan, with tool-specific implementation if you need it.
See where your ITSM practice really stands.
No sales call required to get your first read, just the assessment.
Start free trial assessment