{"id":390,"date":"2025-04-09T13:19:49","date_gmt":"2025-04-09T13:19:49","guid":{"rendered":"http:\/\/desqcon.com\/staging\/?page_id=390"},"modified":"2026-07-09T17:33:31","modified_gmt":"2026-07-09T12:03:31","slug":"trainings","status":"publish","type":"page","link":"https:\/\/desqcon.com\/staging\/trainings\/","title":{"rendered":"Trainings"},"content":{"rendered":"
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Trainings<\/div>\n

Real-world ITSM and ServiceNow training, from consultants who implement it daily<\/h1>\n

For individuals, batches, and corporate teams. Every course is taught by consultants who configure these platforms in live client environments, not full-time trainers reading from a deck.<\/p>\n

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Our training model<\/div>\n

Learn, pass, configure<\/h2>\n

Certification alone doesn't make someone job-ready. Our courses are structured around three outcomes, in order.<\/p>\n <\/div>\n \n \n \n \n \n 1<\/text>\n 2<\/text>\n 3<\/text>\n Learn<\/text>\n Pass<\/text>\n Configure<\/text>\n Concepts, framework,<\/text>\n real scenarios<\/text>\n Certification exam,<\/text>\n first attempt focus<\/text>\n Hands-on labs in a<\/text>\n live-like instance<\/text>\n <\/svg>\n <\/div>\n<\/section>\n\n
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Choose your training approach<\/div>\n

Four ways to learn<\/h2>\n <\/div>\n
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Online instructor-led<\/h3>\n

Real-time guidance and personalized feedback from industry experts, from the comfort of home. Engage in dynamic discussions and hands-on exercises while connecting with a global community of professionals.<\/p>\n <\/div>\n

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Classroom<\/h3>\n

Immersive, face-to-face learning with direct interaction and immediate feedback. A structured schedule and shared peer experience builds deeper understanding, plus the soft skills that come from working the room.<\/p>\n <\/div>\n

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Online self-paced<\/h3>\n

Learn on your schedule, revisit complex topics as needed, no geographic limits. Full autonomy over pace, with the same course materials and resources as our live sessions.<\/p>\n <\/div>\n

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Corporate<\/h3>\n

Bulk pricing and content tailored to your organization's goals, delivered to your team together so colleagues can solve problems collectively and apply what they learn immediately.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n

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Corporate online<\/div>\n

Train your whole team together, without the travel<\/h2>\n

Corporate online training runs on your schedule, delivered live by our consultants to your team as a dedicated cohort, not mixed in with other companies. Content is mapped to the tools and processes you actually run, so what's taught on Monday can be applied Tuesday.<\/p>\n

\n Dedicated cohort<\/span>\n Content mapped to your tools<\/span>\n Flexible scheduling across time zones<\/span>\n Bulk pricing<\/span>\n <\/div>\n Request corporate online training<\/a>\n <\/div>\n
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ServiceNow certifications<\/div>\n

Hands-on ServiceNow training<\/h2>\n

Taught by consultants who configure these modules in live client instances every week. Registration for these opens soon, contact us to reserve a seat in the first cohort.<\/p>\n <\/div>\n

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CSA<\/div>\n

Certified System Administrator<\/h3>\n

The foundational ServiceNow certification, platform navigation, configuration, and core admin skills.<\/p>\n <\/div>\n

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CIS-ITSM<\/div>\n

Certified Implementation Specialist, ITSM<\/h3>\n

Deep configuration of Incident, Problem, Change, and the core ITSM application suite.<\/p>\n <\/div>\n

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CIS-HRSD<\/div>\n

Certified Implementation Specialist, HRSD<\/h3>\n

HR Service Delivery configuration, case management, and employee service center setup.<\/p>\n <\/div>\n

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Discovery<\/div>\n

ServiceNow Discovery<\/h3>\n

Automated discovery of infrastructure and applications, feeding an accurate CMDB.<\/p>\n <\/div>\n

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CSDM<\/div>\n

Common Service Data Model<\/h3>\n

Structuring your CMDB around CSDM so ITSM, ITOM, and SAM all share one consistent data model.<\/p>\n <\/div>\n <\/div>\n

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CIS-SPM<\/div>\n

Certified Implementation Specialist, Strategic Portfolio Management<\/h3>\n

Configuring SPM for portfolio, program, and project visibility across the organization.<\/p>\n <\/div>\n

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CAD<\/div>\n

Certified Application Developer<\/h3>\n

Building custom applications on the Now Platform, scripting, workflows, and app architecture.<\/p>\n <\/div>\n <\/div>\n

\n Reserve your seat<\/a>\n <\/div>\n <\/div>\n<\/section>\n\n
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ITIL certification<\/div>\n

ITIL\u00ae 4 course catalog<\/h2>\n

We offer ITIL training to corporate entities, government agencies, and private individuals alike. Register and pay securely below, each course opens its own booking form with checkout via Razorpay for Indian customers or PayPal for international customers.<\/p>\n <\/div>\n

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Foundation<\/div>\n

ITIL 4 Foundation<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam not included.<\/p>\n <\/div>\n

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Specialist<\/div>\n

Create, Deliver & Support (CDS)<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam not included.<\/p>\n <\/div>\n

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Specialist<\/div>\n

Drive Stakeholder Value (DSV)<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam included.<\/p>\n <\/div>\n

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Specialist<\/div>\n

High Velocity IT<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam not included.<\/p>\n <\/div>\n

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Strategist<\/div>\n

Direct, Plan & Improve (DPI)<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam not included.<\/p>\n <\/div>\n

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Leader<\/div>\n

Digital & IT Strategy (DITS)<\/h3>\n

Accredited. 2 days. All delivery methods available. Exam not included.<\/p>\n <\/div>\n <\/div>\n

Also available: ITIL 4 Managing Professional Transition Module.<\/p>\n <\/div>\n<\/section>\n\n

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Who should attend<\/div>\n

Built for the people who run ITSM day to day<\/h2>\n

This course is ideal for anyone working in Service Delivery, Incident, Problem, Knowledge, or Change Management, Asset & Configuration Management, Availability and Capacity Management, Service Desk, or Project Management roles.<\/p>\n <\/div>\n

\n ITSM professionals<\/span>\n IT professionals<\/span>\n Project managers<\/span>\n Business managers<\/span>\n Business process owners<\/span>\n IT security managers<\/span>\n Service managers<\/span>\n IT consultants<\/span>\n IT audit managers<\/span>\n <\/div>\n <\/div>\n<\/section>\n\n
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Not sure which course fits your team?<\/h2>\n

Tell us your goals and current experience, we'll recommend the right starting point.<\/p>\n Talk to us about training<\/a>\n <\/div>\n<\/section>\n\n