{"id":1265,"date":"2014-07-10T12:31:35","date_gmt":"2014-07-10T12:31:35","guid":{"rendered":"http:\/\/localhost\/thinkupthemes_dev\/experon\/?page_id=317"},"modified":"2026-07-09T19:04:35","modified_gmt":"2026-07-09T13:34:35","slug":"home","status":"publish","type":"page","link":"https:\/\/desqcon.com\/staging\/","title":{"rendered":"Home"},"content":{"rendered":"
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Vendor-neutral advice. Deep tool expertise.<\/div>\n

Know exactly where your ITSM maturity<\/em> stands \u2014 then fix it.<\/h1>\n

DesQcon assesses, redesigns, and transforms IT service management practices for enterprise teams, then implements the fix in the platforms you already run: ServiceNow, BMC Helix, Atlassian, and leading SAM tools.<\/p>\n

\n Start free maturity assessment<\/a>\n Browse trainings<\/a>\n <\/div>\n <\/div>\n
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Sample maturity score<\/div>\n \n \n \n \n \n \n \n <\/svg>\n
3.4 \/ 5<\/div>\n
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<\/div>Initial<\/span>\n
<\/div>Managed<\/span>\n
<\/div>Defined<\/span>\n
<\/div>Optimized<\/span>\n
<\/div>Adaptive<\/span>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n
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\n Specialized in<\/span>\n
\n ServiceNow<\/span>\n BMC Helix<\/span>\n Atlassian<\/span>\n Salesforce<\/span>\n Flexera<\/span>\n ServiceNow SAM Pro<\/span>\n Zylo<\/span>\n <\/div>\n <\/div>\n<\/div>\n\n<\/svg>\n
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What we do<\/div>\n

Five ways we move your ITSM, HAM, CMDB and SAM forward<\/h2>\n

We follow a NextGen agile consulting approach, blending design thinking, proven frameworks, and user-focused strategies, applied consistently across IT Service Management, Hardware Asset Management, CMDB, and Software Asset Management.<\/p>\n <\/div>\n

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01 \u2014 Consulting<\/div>\n

Process and tool consulting<\/h3>\n

Aligning ITSM, HAM, CMDB and SAM processes and tooling with your business goals through a collaborative approach that fosters lasting improvements.<\/p>\n <\/div>\n

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02 \u2014 Tool selection<\/div>\n

Tool selection<\/h3>\n

Vendor-neutral advisory on the most suitable ITSM, HAM, CMDB, and SAM tooling for your organization, from assessment through implementation.<\/p>\n <\/div>\n

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03 \u2014 Assessment<\/div>\n

Maturity assessment<\/h3>\n

Our NextGen framework, built on ITIL 4, Agile, DevOps, SIAM, and Lean, scores People, Process and Tools maturity across ITSM, HAM, CMDB, and SAM.<\/p>\n <\/div>\n

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04 \u2014 Transformation<\/div>\n

Transition & transformation<\/h3>\n

Leading organizations from traditional ways of working to a NextGen framework across ITSM, HAM, CMDB, and SAM, with milestone-driven delivery.<\/p>\n <\/div>\n

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05 \u2014 Training<\/div>\n

Corporate training<\/h3>\n

We deliver corporate training across ITSM, HAM, CMDB, and SAM, upskilling your team on the frameworks and tools you actually use.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/svg>\n\n
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Our framework<\/div>\n

The AEIOU approach<\/h2>\n

We don't just optimize tools and process, we redefine them. AEIOU is our structured approach to driving seamless improvement across every engagement.<\/p>\n

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A<\/div>

Automation<\/h4>

Smart automation of routine tasks<\/p><\/div>\n

E<\/div>

Edification<\/h4>

Training and knowledge transfer<\/p><\/div>\n

I<\/div>

Integration<\/h4>

Seamless process and tool integration<\/p><\/div>\n

O<\/div>

Operations<\/h4>

Outcome-driven operations<\/p><\/div>\n

U<\/div>

User experience<\/h4>

Business-centric, user-first design<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/svg>\n\n
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Why it matters<\/div>\n

Why organizations need IT service management<\/h2>\n

By embracing ITSM principles and implementing the right tools and processes, organizations unlock significant benefits and drive sustainable growth.<\/p>\n

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Improved efficiency<\/h4>

Standardized workflows resolve incidents faster.<\/p><\/div>\n

Early risk detection<\/h4>

Proactive problem management increases uptime.<\/p><\/div>\n

Higher satisfaction<\/h4>

Self-service and knowledge bases improve UX.<\/p><\/div>\n

Reduced cost<\/h4>

Fewer outages, better resource allocation.<\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/svg>\n\n
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Start here<\/div>\n

Get your ITSM\/ITOM maturity assessment<\/h2>\n

A structured evaluation of People, Process and Tools across your core ITSM functions, benchmarked against ITIL 4, SIAM, and IT4IT, with a scored report and prioritized recommendations.<\/p>\n <\/div>\n

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\n Free<\/span>\n
Trial assessment<\/div>\n

See your maturity score today<\/h3>\n

A fast, focused online assessment across one process area of your choosing, giving you an instant scored read on where you stand.<\/p>\n Start free trial assessment<\/a>\n <\/div>\n

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Deep-dive assessment<\/div>\n

The full ITSM\/ITOM evaluation<\/h3>\n

Comprehensive assessment across all core processes, with a detailed report, gap analysis, and a working session with our consultants.<\/p>\n Get the deep-dive assessment<\/a>\n <\/div>\n <\/div>\n

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1<\/div>\n

Take the assessment<\/h3>\n

Choose your process area \u2014 Incident, Problem, Change, Service Request, Knowledge, or Asset and Configuration Management.<\/p>\n <\/div>\n

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2<\/div>\n

Get your maturity report<\/h3>\n

A scored breakdown by process area, benchmarked against ITIL 4, SIAM, and IT4IT frameworks.<\/p>\n <\/div>\n

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3<\/div>\n

Build the roadmap<\/h3>\n

We turn findings into a prioritized, practical improvement plan, with tool-specific implementation if you need it.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n<\/svg>\n\n
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Also from DesQcon<\/div>\n

Expert-led ITIL\u00ae 4 training<\/h2>\n

Accredited ITIL 4 certification training across Foundation, Strategist, Leader, and Specialist tracks \u2014 for individuals or full teams.<\/p>\n <\/div>\n

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Online instructor-led<\/h4>

Real-time guidance and personalized feedback from industry experts, from anywhere.<\/p><\/div>\n

Classroom<\/h4>

Immersive, face-to-face learning with direct interaction and immediate feedback.<\/p><\/div>\n

Self-paced online<\/h4>

Learn on your schedule, revisit complex topics as needed, no geographic limits.<\/p><\/div>\n

Corporate training<\/h4>

Bulk pricing and content tailored to your organization's specific goals.<\/p><\/div>\n <\/div>\n

\n Browse all courses<\/a>\n <\/div>\n <\/div>\n<\/section>\n<\/svg>\n\n
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0<\/span>+<\/span><\/div>
Assessments delivered<\/div><\/div>\n
0<\/span>+<\/span><\/div>
Years in ITSM consulting<\/div><\/div>\n
7<\/div>
Tools we specialize in<\/div><\/div>\n
0<\/span>+<\/span><\/div>
Training batches conducted<\/div><\/div>\n <\/div>\n<\/div>\n\n
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See where your ITSM practice really stands.<\/h2>\n

No sales call required to get your first read, just the assessment.<\/p>\n Start free maturity assessment<\/a>\n <\/div>\n<\/section>\n\n