Desqcon is your partner in IT Service Consulting. We offer comprehensive ITSM solutions from ITSM tool consulting to day-to-day operations optimization and process Transformation.
We follow the NextGen agile IT Service Management (ITSM) consulting approach. By blending design thinking, innovative frameworks, and user-focused strategies, we help align IT services with your business goals and elevate user experiences. Our collaborative approach empowers your IT teams to tackle challenges effectively and fosters lasting improvements in service delivery.
Our ITSM Consulting Approach:
Our ITSM Consulting Approach:
1. Client-Centric Discovery
2. Client Centric discovery Phase
3. Formulation Design Thinking
4. Assessment with AEIOU™ Framework
5. Agile ITSM Transition & Transformation
6. Custom Process Design
With over two decades of hands-on experience in ITSM, we prioritize tangible outcomes over theoretical discussions. Our team of ITSM consultants is dedicated to optimizing your IT infrastructure and processes to build smooth-running, cost-effective, and transparent ITSM workflows.
Our IT Service Management Consulting Dimensions:
IT Service Management Maturity Assessment
IT Service Catalog Redesign
Incident and Major Incident Management Consulting
Problem Management Consulting
Change and Release Management Consulting
Knowledge Management Consulting
Asset and Configuration Management Consulting
Availability Management Consulting
Capacity Management Consulting