Our Services

Our ITSM Consulting Approach

  • Client Centric Discovery Phase
  • Formulation Design Thinking
  • Assessment with Desqcon-AEIOU Framework
  • Agile ITSM Transition and Tranformation
  • Custom Process Design

Why Organizations need IT Service Management ?

By embracing ITSM principles and implementing appropriate tools and processes, organizations can unlock significant benefits and drive sustainable growth.

Leveraging ITSM to automate routine tasks and standardize workflows significantly enhances employee productivity. Clear guidelines on Priority Matrix, Prioritization criteria, Roles and Responsibilities, RACI Matrix helps Team to resolve an Incident faster and quicker service delivery.
By implementing IT Service Management, Event management and following Proactive Problem Management approach helps organizations to identify potential risk in their environment before an actual outage occurs. It increases application and CI uptime, reduces downtime reducing potential revenue loss to organizations.
By implementing IT Service Management organizations can increase user satisfaction through faster response times and proactive communication. Access to Self Service portals, dedicated knowledge bases, and next gen Generative AI functionality improves end user satisfaction and provides consistent and reliable IT services.
IT Service Management practice aligns IT services with overall business objectives, enabling data-driven decision-making and improved communication between IT and other departments.
IT Service Management minimizes IT operational expenses by optimizing resource allocation, preventing costly outages, and reducing the need for unplanned maintenance.
IT Service Management enables faster deployment of new services and applications to support business growth. Provides a framework for continuous improvement and innovation within IT services. Helps organizations adapt to changing business needs and technological advancements

Upcoming Events

ITSM Workshop

Join our three-day customized workshop on ITSM best practices for IT Professionals and Organizations. It focuses on ITIL 4, SIAM best practices, Devops, Agile, architecture of the ITSM applications and ITSM and ITOM processes like Incident Management, Problem Management, Change and Release Management, Service Catalogue and Request Management, Service Portfolio Management, Asset and Configuration Management, Availability and Capacity Management.