WELCOME TO DesQcon Consulting
We specialize in delivering high quality, agile and adaptable consulting solutions that meet your current needs and unlock future opportunities for our global clients.
As a rapidly growing IT Service Management Consulting Company, we collaborate with international partners and clients to transform their digital journey through our specialized Maturity Assessment, IT Service Management Consulting, ITSM Transition and Transformation Service, IT Service management tool identification and selection Service.
ITSM Maturity Assessment
Our NextGen Maturity Assessment framework helps organization identify their current IT Service Management Maturity level. Our Framework is based on frameworks like ITIL 4, Agile, DevOps, SIAM and Lean. Our detailed and extensive assessment measures all process, and our consultants provide People, Process, Automation, Gen AI, Agentic AI and ITSM Tools gap with our recommendations to improve the maturity Score.
ITSM Process Consulting
We follow the NextGen agile IT Service Management (ITSM) consulting approach. By blending design thinking, innovative frameworks, and user-focused strategies, we help align IT services with your business goals and elevate user experiences. Our collaborative approach empowers your IT teams to tackle challenges effectively and fosters lasting improvements in service delivery.
ITSM Process Transition and Transformation
We help organization Transition from Traditional ways of working to NextGen ITSM framework. We provide ITSM Process and Tool Transition and Transformation Services, we help in smooth transition of services with milestone centric Project Management approach. Our consultants take the lead in Transition of all ITSM Process and move them to steady state.
IT Service Management Tool Selection Service
Our team of experts help organizations to identify and implement best suitable ITSM tool for their organization. We do thorough assessment of Customer environment and give advisory on the most suitable ITSM tool for their business.
Why Organizations need IT Service Management?
By embracing ITSM principles and implementing appropriate tools and processes, organizations can unlock significant benefits and drive sustainable growth.
Leveraging ITSM to automate routine tasks and standardize workflows significantly enhances employee productivity. Clear guidelines on Priority Matrix, Prioritization criteria, Roles and Responsibilities, RACI Matrix helps Team to resolve an Incident faster and quicker service delivery.
By implementing IT Service Management, Event management and following Proactive Problem Management approach helps organizations to identify potential risk in their environment before an actual outage occurs. It increases application and CI uptime, reduces downtime reducing potential revenue loss to organizations.
Our ITSM CONSULTING APPROACH
- Client Centric Discovery Phase
- Formulation Design Thinking
- Assessment with Desqcon-AEIOU Framework
- Agile ITSM Transition and Tranformation
- Custom Process Design
TRANSFORM IT SERVICE MANAGEMENT
At DesQcon, we don't just optimize tool and process, we redefine them. Our AEIOU Framework is a holistic structured approach designed to drive seamless Automation, Edification, Integration, Operations and User Experience. By leveraging cutting edge technologies, industry best practices and agile methodologies we empower organizations to scale efficiently, enhance service quality and future proof the IT Service Management.
- Beyond Consulting
- Business Centric
- Adaptation
- Smart Automation
- Digitalization
- Holistic and Tailored Approach
- Enabling Agility and Innovation
- Outcome Driven Maturity Assessment
- Smart Documentation
- Seamless Process Standardization
- Greenfield Transitions
- As Is Transitions
- Training and Documentation
- Transition Advisory
- Fix on the Go
